Home Support Matters • NR34 9HQ
About this role
Care Coordinator – Beccles Branch
Full-time | Monday–Friday
Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.
What You’ll Do
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Coordinate rotas and allocate care/support staff to ensure continuity of care
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Be the central contact for customers, families, and professionals
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Support new referrals, care planning and customer communications
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Maintain accurate records and use electronic monitoring systems
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Line manage care/support workers and support with queries
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Monitor service delivery, resolve issues and escalate where needed
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Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)
What We’re Looking For
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Strong communication and telephone skills
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Good IT and administrative abilities
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Customer service experience (1 year+)
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Experience in the care sector
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Ability to prioritise, multitask and stay calm under pressure
Desirable
Experience managing people or working in a regulated care setting.