Duty Manager

In this role you will oversee daily operations, ensure Health and Safety standards are followed, manage staff on shift, and enhance the overall member/customer experience of the Leisure Centre.

37 hours per week

Rota

Week 1 – Tues 14:00-21:45 / Wed 14:00-21:45 / Thurs 14:00-22:30 / Fri 14:00-21:30

Week 2 – Mon 05:30-14:15 / Tues 05:30-14:15 / Wed 11:00-18:00 / Thurs 05:30-14:00 / Fri 05:30-14:00

Week 3 – Mon 14:00-21:45 / Tues 12:00-18:00 / Wed 05:30-13:45 / Sat 07:30-17:30 / Sun 07:30-18:30

Abbeycroft can offer you

• A Multisite membership
• A discounted multisite membership for someone that lives with you
• Free child swims (Not lessons)
• Annual Leave entitlement
• Pension Scheme with NEST
• Opportunities for career development and progression

We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback.

Key Responsibilities

• Oversee the daily smooth and efficient running of the centre, ensuring high standards of safety, cleanliness and customer service.
• Act as the on shift Health & Safety lead, completing required checks, audits, incident reporting and maintaining compliance with all procedures and standards.
• Ensure the building, facilities, plant areas and equipment are operational, clean and compliant, reporting and supporting resolution of faults promptly.
• Lead, motivate and support staff during shifts, ensuring effective staffing levels, task allocation and clear communication.
• Support staff recruitment, onboarding, training, competency checks and on shift coaching to develop a high performing team.
• Uphold HR policies and support performance management, probation and 1 2 1 processes alongside the Centre/General Manager.
• Contribute to KPI performance including customer satisfaction, cleanliness, health & safety compliance, financial targets and training completion.
• Deliver excellent customer service, resolving queries and complaints where possible and escalating issues when needed.
• Ensure classes, activities, pool operations and bookings run smoothly, accurately using centre systems such as CRM, bookings and POS.
• Provide accurate shift reports and handovers to support effective communication and ongoing operational performance.

Requirements

Passion for Leisure

A responsible individual with a passion for working in leisure, health, and well-being.

Leadership Skills

Strong ability to motivate, mentor, and manage a team with a willingness to cover shifts across site as required.

Health and Safety Knowledge

Ability to act as emergency response lead during operational incidents A commitment to safeguarding, GDPR and Equality, Diversity & Inclusion policies

Safeguarding and ethics commitment

A commitment to safeguarding, GDPR and Equality, Diversity & Inclusion policies

Customer Service Commitment

Commitment to delivering exceptional customer service, including excellent communication and interpersonal skills.

Flexibility and Adaptability

Ability to work flexibly across days, evenings, weekends and bank holidays.

Qualifications

Essential

• Pool Lifeguard (NPLQ) or ability to achieve within agreed timeframe
• First Aid at Work (Dry site)
• Experience in leisure operations, customer service or facility supervision
• Strong knowledge of Health & Safety and operational procedures
• Ability to lead and motivate teams

Desirable

• Pool Plant Operations qualification
• Level 2 Fitness or Coaching qualification
• Supervisory or Duty Manager experience
• Knowledge of leisure Operations and membership systems

Candidates without an NPLQ will have the opportunity to undergo full training after a successful swim test and interview. First Aid at Work can be attained with Abbeycroft.

Closing Date

10th June 2026

Interviews will take place onsite on week commencing 15th June 2026

Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!

Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate.

As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.

Please note that due to the high volume of applications we receive, we are unable to respond to everyone individually. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.