Band 3 - Receptionist, Paediatrics Outpatient Department

Responsibilities will include but may not be limited to: Answering incoming calls in a friendly, courteous and polite manner, referring to the appropriate person where necessary. Responding appropriately to any queries that arise, using all information to hand to provide a response. Ensure patient pathway status is identified and appointments booked accordingly, in line with the regulatory access targets. Generate appointment letters within the Electronic Patient Record system (EPR) system as appropriate to send to patients. Inform supervisor and services of any capacity issues. Check new referral data information and whether patient has a Medical Record Number (MRN) within the EPR or appropriate clinical system. Ensure there are no duplicate records created.