Medical Administrator

Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner. Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review. Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records. Distribute daily pathology and laboratory results to clinicians for review through the clinical system. Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations. Process and manage administrative and clinical correspondence through the Anima workflow system. Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone. Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner. Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions. Carry out general administrative duties including scanning, photocopying, filing, and document management. Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments. Prepare, format and proofread referral letters and clinical documentation, ensuring accuracy in spelling, grammar, and presentation. Process referrals through the NHS e-Referral Service, ensuring referrals are submitted correctly and within required timescales. Provide administrative support to clinicians, including typing letters, reports, and additional clinical correspondence. Maintain confidentiality and adhere to practice protocols to ensure consistent, high-quality patient care and compliance with NHS procedures. Undertake additional duties as required by the Practice Manager, Operations Manager, Administration Lead, or the GP team.