People Services Specialist

At Arcus FM, we place people at the heart of everything we do, and our People Team is central to building an inclusive, supportive, and high-performing culture as we continue to grow.

We're looking for a People Services Specialist to join our team in Upminster, with a future move to Brentwood. During your probation period, you'll be based full-time in the office, with the option to work 1-2 days from home once successfully completed.

In this role, you'll act as the first point of contact for day-to-day HR queries, supporting both employees and managers and delivering a customer-focused service across the employee lifecycle. From onboarding through to leavers, as well as payroll support and policy compliance, you'll play a key role in ensuring processes run smoothly and accurately.

This is a varied, hands-on opportunity, ideal for someone currently working in HR administration who is ready to take the next step in their career. You'll also mentor the People Services Coordinator and contribute to key projects and continuous process improvements across the team.

What you'll be doing

• Manage end-to-end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
• Be the first point of contact for employee HR queries - offering excellent service via email, phone, or in person
• Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
• Support payroll by ensuring accurate data processing and responding to payroll-related queries
• Coordinate and administer family-friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
• Schedule and support disciplinary, grievance and investigation meetings, including minute-taking and documentation
• Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
• Act as a subject matter expert on Right to Work checks and DBS administration
• Champion process improvement, support HR system usage, and deliver training where needed

What we're looking for

• CIPD Level 3 qualified (minimum)
• Previous experience in a busy HR or People Team
• Excellent attention to detail and organisational skills
• Strong interpersonal and written communication skills
• Comfortable handling sensitive, confidential information
• Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
• Proactive, adaptable, and ready to support change
• Knowledge of UK employment law and payroll processes is a big plus

Why join Arcus

We're an award-winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You'll also benefit from a comprehensive rewards package including:

• Competitive salary - Circa £35,000 per annum
• 25 days annual leave, plus bank holidays
• Annual bonus (up to 4%) - subject to performance
• Matched pension contributions (5-6%)
• Life assurance
• Access to our industry-leading training academy
• Discounts, vouchers, and financial aid programs

Ready to take the next step

If you have the experience and drive to succeed in this role, we'd love to hear from you. Click Apply to submit your application today.

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Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.