Case Management Assistant

Job title

Case Management Assistant

Reports to

Operations Manager

Location

Home Based (Regular travel into Saffron Walden office)

Salary

£28k-£32,500k

Status

Full-time, permanent

Purpose of Role

This post is to join a team of existing Brain Injury Case Managers at CA Case Management Ltd. CA Case Management Ltd is a case management company specializing in the provision of high-quality case management services to clients with brain and spinal cord injury and long-term neurological disabilities.

Under the direction of Brain Injury Case Managers, the CMA is responsible for advocating, planning, and facilitating the delivery of complex rehabilitation and care/support to enable clients to achieve their maximum potential. The CMA will be responsible for building a relationship with our client and those important to them, as well as working alongside the case managers, homecare team, litigation solicitor and/or deputy, and as part of a bespoke MDT’s. Working to agreed standards and in line with codes of professional practice; supporting our case manager and homecare team in order to provide specialist clinical and rehabilitation, and care and support services for our clients.

Key Responsibilities

Supporting the management of the client’s home including adaptations, equipment, maintenance and cleaning

Setting up and monitoring MDT

Supporting the client’s Case Management goals and rehabilitation

Supporting production and proof reading of assessment, reports, meeting minutes

Support clients to make manage and attend clinical and rehab appointments

Making applications on behalf of the client e.g. blue badge, DWP form completion

Supporting and supervising the care teams

Completing homecare visits and checks

To visit the client and support meetings as is required

Work in accordance with relevant legislation, health care best practices and internal policy and procedures.

Be responsible for ensuring that clients’ files are charged and invoiced appropriately in-line with agreed working practices and contractual customer agreements.

Person Specification

Experience

Minimum 5 years experience within a CQC regulated service

Experience working as part of team delivering complex care or therapy

Experience working with Case Managers

Experiencing of working with adults and children with neurological conditions, traumatic brain injury / Cerebral Palsy and other complex conditions

Skills & Knowledge

A caring and empathetic individual

Full, clean driving licence and access to a car for use for work.

Excellent administrative skills

Good working knowledge of Microsoft Word is required, including formatting documents, using templates, and editing content.

Initiative and problem-solving skills, with the ability to work independently and seek solutions using available resources.

Ability to work quickly and accurately through a range of tasks, setting appropriate priorities and meeting deadlines

Excellent written and verbal communications skills

A willingness to go ‘above and beyond’ for the client

Ability to research or find points of contact within both private and statutory services.

Accuracy in file notes, data entry and message taking

Excellent attention to detail

Ability to be innovative

Ability to work calmly under pressure

Ability to adapt and a willingness to learn

Ability and willingness to travel under own means or via public transport as required and to support clients

Ability to have difficult discussions

Knowledge of Microsoft Teams, SharePoint, and other Microsoft 365 applications.

Attributes

The role requires an individual who is able to work autonomously and also as a key team member.

They will also need to be calm, efficient and professional.

Qualifications and Training

Diploma/ NVQ Level III or other Health and Social Care Qualification

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.