Adult Bladder & Bowel Care Service Assistant

o To assess the effect of bladder and/or bowel dysfunction on the individual as well as carers/relatives within the designated remit of the Band 3 grade under the direction of a designated nurse o To assess the needs for appropriate continence products (e.g. Continence pads; urinary sheaths) including instruction on fitting and use of the products. o To provide basic advice on lifestyle changes which can have a positive effect of bladder and bowel function. o To work with care staff in residential homes to enable them to provide excellence in continence care. o To involve patients, carers and relatives in the planning of bladder and bowel care programmes and encourage self-management where appropriate. o To be able to communicate with a wide range of patients, carers and relatives on sensitive issues relating to bladder and bowel function in a calm and respectful manner and deal with potentially distressed and occasionally angry patients, relatives and carers in a professional and sympathetic way. o To work under the direction of the service coordinator regarding the Home Delivery Service for continence products and be able to deputise for some specific service coordinator functions. o To act as a Delivery Service Helpdesk for the Bladder & Bowel Care Service, giving support and assistance to a range of healthcare professionals and service users and their carers and/or relatives. o To access patient data using the IT system for the home delivery of continence products when dealing with patient queries. o To develop and utilise IT skills (word, e-mail, PowerPoint, internet) to improve communication and disseminate best practice. o To understand the budgetary constraints of the home delivery service for continence products.