Adminstrator

Act as first point of contact for service users and professionals, managing all communications efficiently, using a customerfocused approach, and handling challenging or sensitive conversations with tact. Handle telephone calls and enquiries from patients, relatives, carers and staff, prioritising queries appropriately and ensuring followup actions are completed promptly. Process incoming and outgoing correspondence/referrals, identifying urgent items and directing them to the appropriate person. Maintain confidentiality at all times when handling sensitive patient information, in line with Trust policies. Maintain positive working relationships and communicate effectively with colleagues across the service. Follow the EPUT complaints procedure when required. Carry out general office administration including photocopying, scanning, filing, and managing incoming/outgoing post. Maintain effective filing and archiving systems to ensure accurate storage and retrieval of patientsensitive information. Use S1 and TPP systems for tasks such as scanning documents, registering patients, updating records, checking tasks, running routine reports, and managing digital/virtual consultation platforms. Use IT systems including Microsoft Word, Excel, Outlook, Internet, and have working knowledge of medical terminology. Access laboratory results via ICE pathology systems. Manage and update staff rotas and understand how appointment systems operate to support effective scheduling. Liaise with all members of the Integrated Diabetes Service as required to support smooth service delivery. Develop service materials such as leaflets and presentations using text provided by senior staff. Input statistical data and maintain databases accurately. Prioritise and manage workload to consistently produce highquality work and promote service quality. Use discretion to assess urgency and importance of enquiries. Provide flexible cover for colleagues during annual leave or sickness.