Healthcare Support Worker Personal Care - Emergency Department

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

The Emergency Department is the busiest in the East of England, seeing in excess of 140,000 new patients each year. We are in the process of developing new effective ways of working, and your role will be to support and work within the team to achieve high quality and compassionate care for our patients.

This is an excellent opportunity to play a role in the realisation of the Norfolk and

Norwich University Hospitals’ vision of

‘to provide every patient with care we want for those we love the most’.

This role offers an exciting and challenging opportunity to work alongside a dedicated and highly skilled Team as we look forward to the future development of the ED.

As post holder, your duties will include

• Welcome patients and visitors to the Emergency Department, providing clear, courteous and efficient information and support.
• Respond to enquiries and liaise with clinical teams, security and support services to ensure timely and accurate communication, reducing demand on clinical staff.
• Support patient flow and overall patient/visitor experience within the department.
• Assist patients with personal care, including washing, toileting, dressing, eating and mobility, ensuring dignity and compassion at all times.
• Support the nursing and clinical team by undertaking non-clinical and basic care tasks, enabling timely assessment and treatment.

You will work flexibly within a 10:00–22:00, 7-day service, reporting to the ED Unit Manager.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of

NHS benefits/discounts and in addition

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Please see the attached job description for full details and main responsibilities.

Please note that this advertised position, which is part of occupation code 6131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Sunday 7 Jun 2026