Adminstrator | Essex Partnership University NHS Foundation Trust

· To contribute as part of the specialist services teams in particular the Diabetes Specialist Team in providing effective administration.

· To agree to quality standards and in accordance with the Trust administration service requirements.

· To provide knowledge and experience of a full range of administrative procedures and software functions to support the team.

· To support administrative staff as and when necessary.

• Provide frontline communication and administrative supportby acting as the first point of contact for service users and professionals, managing calls, enquiries, correspondence and referrals, maintaining confidentiality, using discretion to assess urgency, and ensuring all follow‑up actions are completed promptly and professionally.
• Deliver high‑quality administrative and information management functionsincluding maintaining filing and archiving systems, using S1/TPP and ICE pathology systems, updating rotas and appointment systems, producing service materials, inputting statistical data, and using Microsoft Office and other IT tools to support accurate record‑keeping and service efficiency.
• Support effective service operationsby liaising with colleagues across the Integrated Diabetes Service, maintaining positive working relationships, following the EPUT complaints procedure, managing workload to a high standard, and providing flexible cover during staff absence.

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

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Job share

Applications for job shares are welcomed.

· Act as first point of contactfor service users and professionals, managing all communications efficiently, using a customer‑focused approach, and handling challenging or sensitive conversations with tact.

· Handle telephone calls and enquiriesfrom patients, relatives, carers and staff, prioritising queries appropriately and ensuring follow‑up actions are completed promptly.

· Process incoming and outgoing correspondence/referrals,identifying urgent items and directing them to the appropriate person.

· Maintain confidentialityat all times when handling sensitive patient information, in line with Trust policies.

· Maintain positive working relationshipsand communicate effectively with colleagues across the service.

· Follow the EPUT complaints procedurewhen required.

· Carry out general office administrationincluding photocopying, scanning, filing, and managing incoming/outgoing post.

· Maintain effective filing and archiving systemsto ensure accurate storage and retrieval of patient‑sensitive information.

· Use S1 and TPP systemsfor tasks such as scanning documents, registering patients, updating records, checking tasks, running routine reports, and managing digital/virtual consultation platforms.

· Use IT systemsincluding Microsoft Word, Excel, Outlook, Internet, and have working knowledge of medical terminology.

· Access laboratory resultsvia ICE pathology systems.

· Manage and update staff rotasand understand how appointment systems operate to support effective scheduling.

· Liaise with all members of the Integrated Diabetes Serviceas required to support smooth service delivery.

· Develop service materialssuch as leaflets and presentations using text provided by senior staff.

· Input statistical data and maintain databasesaccurately.

· Prioritise and manage workloadto consistently produce high‑quality work and promote service quality.

· Use discretion to assess urgencyand importance of enquiries.

· Provide flexible coverfor colleagues during annual leave or sickness.

This advert closes on Tuesday 16 Jun 2026