Radiology CDC Waiting List Coordinator

To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the roles line manager or relevant clinical staff as appropriate To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner To monitor, manage and validate active and backlog waiting list data for the CDC To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information. Attend appropriate meetings as required by the roles line manager Attend training courses as required to support personal development and the needs of the service Assist in training of new members of the team Maintain, order and/or receipt stationary and essential items, in line with Trust policies Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information To have a clear understanding of RTT and performance targets and utilise reports effectively Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times