University of Bath • Bath, Bath & N E Somerset
About this role
Join our friendly Student Support Helpdesk team located at the heart of campus, in supporting our students to have the best University experience!
About the role
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the advice, support and information, available, enabling them to fully benefit from their academic and broader experience.
Your primary focus will be working on our student facing, in-person helpdesk service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.
As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes.
You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.
This is a part-time role offered at either 29.2 hours per week (0.8 FTE) or 21.9 hours per week (0.6 FTE).
For the 0.6 FTE option, all three working days will be based on campus. For the 0.8 FTE option, the role will involve a combination of home working and time spent on campus at our main university site.
For an an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.