Estate Services Operative - Cleaning

Working hours

Full time – 36 hours per week

Schedule type

Site-based role with a designated patch, primarily covering the Croydon area, with additional coverage across Brighton as required.

The Role

Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy estates for our residents—and we’re looking for someone who shares that commitment.

As an Estate Services Operative (Cleaning), you’ll join a forward-thinking estate services team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.

This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.

What you’ll be doing

In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high‑quality service.

You will

• Carry out daily cleaning of communal and public areas, including sweeping, vacuuming, mopping, dusting, sanitising surfaces and cleaning toilets and wash areas.
• Maintain internal and external cleanliness, including litter picking, clearing waste, managing bin areas, and addressing fly tipping.
• Follow all health & safety procedures and fire risk requirements, always ensuring compliance with policies and safe working practices.
• Inspect communal areas regularly, identifying, reporting, and taking initial action on maintenance issues, environmental hazards, and items left in shared spaces.
• Use cleaning equipment and materials efficiently, reporting faults, supporting service improvements, and contributing to performance targets and standards.

What you’ll bring

We’re looking for someone who

• Can work in accordance with Risk Assessments, Health & Safety, COSHH, and Manual Handling procedures
• Has a basic understanding of cleaning duties, including mopping, sweeping, vacuuming, and dusting
• Can work to a planned schedule and manage their workload effectively
• Works collaboratively as part of a wider team
• Can use IT systems/handheld devices to report and respond to jobs
• Holds a full, UK manual driving licence

Why join Raven?

At Raven, we’re more than just a housing association — we’re a community‑focused organisation committed to creating positive change. You’ll be joining a supportive, forward‑thinking team where your ideas and expertise will genuinely make a difference.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

Selection process

Your application will progress through the following stages

1. Application Review

Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.

Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.

2. Telephone / Microsoft Teams Interview

If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

3. Assessment Centre

Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates:

15th July 2026

This is the final stage of the selection process and will determine the outcome of your application.

4. Feedback

Feedback will be provided following the Assessment Centre stage.

Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.