North Somerset Council • North Somerset, South West England
About this role
Two posts are part time
One post for 21 hours per week
One post for 18.5 hours per week
North Somerset Council’s Family Wellbeing Service is looking for a dedicated and experienced Family Support worker to join our dynamic team. This is your chance to be part of a service that truly makes an impact. The team you are joining is responsible for supporting families with children 0-19 who are experiencing difficulties, who has been referred through the children`s front door.
In this role, you will be providing front-line support where you will be helping and empowering families to access the support they need and connecting them with services that make a real difference. Providing brief intervention to families, using evidence-based methods of intervention to support positive change for children, young people and their families.
Key Responsibilities
Assessing Family’s needs using the Continuum of Need
Providing brief intervention that will empowers Families to create change.
Acting as a bridge between families and services, offering a warm welcome and practical guidance.
Act as an advocate, recognising that each child’s journey is unique and shaped by their individual religious beliefs, faiths, values, and cultural backgrounds — and will embrace and share these differences with respect and understanding.
Building strong relationships with community groups, professionals, and voluntary sector organisations.
Engaging professionals to come round a family to ensure that family have an robust Early Help Plan.
Promoting inclusive access to services and encouraging self-referrals.
Helping shape the future of Early Help in North Somerset.
About You
We are looking for an individual who is passionate about supporting families and building stronger communities. If you’ve worked in fast-paced setting, thrive on building meaningful relationships with children and parents, and want to bring creativity and care to your work—we’d love to hear from you!
We welcome applicants from all backgrounds and communities who possess the following skills and experience
A Level 3 qualification in a relevant field (e.g., health, wellbeing, youth work, community development).
Significant relevant experience of working with children and families.
Strong communication, empathy, and problem-solving skills.
Confidence in working independently and collaboratively.
A flexible approach to working hours, including evenings and weekends.
A commitment to safeguarding, equality, and inclusion.
Some experience of acting as a lead professional or key worker for a child or family.
Experience of using IT systems (email, word processing & spreadsheet).
Essential Criteria
Direct work with families
Experience in family support, youth work, social work, or community navigation.
Multi-agency collaboration
Experience working with local support services, community organisations, and professionals across sectors.
Cultural competence
Experience working with people from diverse cultural backgrounds.
Outcome evaluation
Familiarity with measuring and evaluating early help interventions.
Communication skills
Ability to communicate effectively across various agency’s.
Desirable Criteria
Public sector background
Experience in public services and case management.
Crisis intervention
Experience supporting families in challenging situations.
Training delivery
Experience in leading workshops or training programmes.
Behaviour change
Experience supporting individuals through change processes.
Contact Information
For further information about the role, please contact Laura Brain, Supporting Families Team Leader at laura.brain@n-somerset.gov.uk or 07386963285 or Victoria Lawton Family Wellbeing Team Leader at Victoria.Lawton@n-somerset.gov.uk 078240 85739
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.