Senior Property Services Operative

Working hours

Working hours

37 hours per week, 8:00am – 4:30pm, Monday to Friday.

Schedule type

This is a site-based role covering areas from Croydon down to Brighton, depending on repair jobs. You will also be required to work from the Redhill office around once a week.

Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.

As a Senior Property Services Operative, you’ll join a forward-thinking repairs team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.

This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.

What you'll be doing?

In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high‑quality service.

You will

-Complete high-quality repairs and improvement work (including in specialism where applicable) in occupied and empty properties, ensuring all jobs meet agreed performance standards, customer expectations, and Raven procedures.

• Core painting and decorating damp and mould as primary.
• Responsibility to upskill some trades so will need the ability to coach mentor and train.
• You will be adaptable to learn new skills as the sector changes. As well as keep up with new materials as introduced and ensure the teams are also up-to-date and trained.
• We will be looking for someone that is experienced on site and with property maintenance.
• You will demonstrate skills with multiple trade elements and support various trades in the field.
• Increase customer satisfaction by being able to provide a great customer experience by following clear doorstep protocols, explaining what work will be carried out, what errors have been found, what the diagnosis is, what action will be taken to rectify it and what the next steps will be including who will be the next point of contact if matter cannot be resolved first hand.
• Assess repair requirements accurately through property inspections, selecting the most effective method to resolve issues and avoid unnecessary follow-up visits.
• Is conflict resolution solution focused with the ability to explain technical matters to non-technically minded customers and colleagues in an easy-to-understand way.
• Proven experience of working as in a recognised trade in a strongly customer focused environment.
• You will have strong customer experience and be confident dealings with complaints including being able to diffuse the situation with empathy and help prevent any escalation.

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Depending on Trade/Specialism

C&G/NVQ L2 in Carpentry; C&G L3/NVQ L2 in Plumbing or Electrical.

• Competent in all aspects of multi skill works/trade to be undertaken in Raven properties and in specialist area where applicable (e.g. Plastering, Painting etc).
• Be able to adapt style of communication to different types of customer and colleague; including ability to interpret their requests and turn them into actions.
• A full clean UK driving license.

Why join Raven?

At Raven, we’re more than just a housing association — we’re a community‑focused organisation committed to creating positive change. You’ll be joining a supportive, forward‑thinking team where your ideas and expertise will genuinely make a difference.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.