Customer Services Advisor

Join us as a Customer Services Advisor as we continue to improve the service we deliver and enable our customers to interact with us using the communication channel best suited to their needs. Working with others, you will utilise systems to provide better information and processes for both our customers and organisation.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This role includes an expectation to work from our Time Square office one day per week (dependent on operational requirements), alongside flexible working arrangements.

About you...

We are looking for someone who can quickly build rapport with customers, demonstrating patience, empathy and understanding. You will ask effective questions to identify the most appropriate course of action and provide clear, concise guidance.

The successful candidate will remain composed and handle challenging situations in a positive, calm and supportive manner. You will be willing to learn, take on new tasks as required and adapt confidently to change. You will also be able to use relevant systems quickly and effectively to meet customer needs.

You will be self-motivated, confident and an effective communicator, with the ability to manage a diverse range of customer enquiries across a variety of communication channels.

About the team…

You will be part of a dedicated team managing customer interactions and providing support and advice to help meet a wide range of service requests and enquiries.

The team is focused on delivering a high-quality service and works closely together, with colleagues always willing to support one another.

While the role can be challenging at times, being part of a team that helps others makes it both satisfying and rewarding.

Key responsibilities...

As a Customer Services Advisor you will be responsible for

• providing a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
• delivering the highest quality service within a team environment, as the face of Bracknell Forest Council.
• continually developing the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
• using various communication channels to support customer interactions, including phone, email, web chat, social media and face-to-face.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.