Practice Manager

JOB TITLE

Practice Manager Hours

FULL TIME Main responsibilities

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff To manage reception and doctors rota To manage and prioritize own workload Managing contracts for services i.e. cleaning, gardening, window cleaning etc. Leading change and continuous improvement initiatives Ensuring the team reach QOF targets (supported by the nursing and administrative leads) Ensuring compliance with legislation and dealing with disciplinary issues accordingly The management of the premises, including health and safety aspects such as risk assessments and mandatory training Human Resources Managing the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Organise staff training on all aspects of general practice as required Authorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rota Provide support to all staff, effectively addressing their queries, problems and requests, both formal and informal Overseeing staff workload on a daily basis, organising and allocating work as required. Ensure staff awareness of confidentiality including Data protection and Caldicott guardian Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Administration and Operation Ensure policies and procedures are followed and that all administrative systems are in place and running smoothly Ensuring that the building complies with all Health & Safety aspects of legislation and best practice IT Systems Overseeing IT implementation and use providing any relevant training Ensure System Security and Data protection procedures are adhered to Liaise with IT support department to resolve other hardware and software issues Practice Finance Manage practice budgets and minimize expenditure without impacting on quality. Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashion Liaising with the ICB regarding queries with payments relating to the contract Collating invoices ready for payment Other dutiesTo be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the Partners Managing seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm system Coordinating the practice diary, ensuring meetings are scheduled appropriately Liaising at external meetings as required Marketing the practice appropriately Managing the Patient Participation Group Maintaining the practice and NHS choices websites Contribution to the

Implementation of Services

The post-holder will Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit and meetings where appropriate