IT& Pipeline Support Assistant

Position – IT & Pipeline Support Assistant

Hours – 37.5 hours per week, flexible working patterns available (occasional out of office hours required)

Contract – Fixed Term PAYE

Pay – £28,000 – £32,000 (depending on experience)

Holiday – 29 days holiday and half-day Fridays every month

Start date – June 2026

End date – June 2027 (fixed-term contract with possibility of extension)

Location – Bristol, UK – in-house.

Eligibility – You must be eligible to work in the UK

Benefits – See our Careers page for details

We are looking for an enthusiastic person to fill this role, which combines day-to-day IT support with involvement in production pipeline tools and workflows. You’ll ensure our studio runs smoothly while contributing to the development and maintenance of pipeline integrations (e.g. ftrack/shotgrid).

A Productions is an award-winning animation studio based in central Bristol. Our success in creating engaging, original and award-winning content is made possible through the unique chemistry of the creative teams we build. This shared vision is underpinned by our focus on diversity and inclusion, staff wellbeing and ensuring an authentic voice across all our productions. Delivering a creative, inclusive work community that encourages collaboration, engagement and mutual trust at its core.

General Duties

Install, configure, and maintain software across artist workstations

Manage user accounts and permissions (Microsoft 365 and Active Directory)

Provide first-line day-to-day IT support (hardware, networking, troubleshooting)

Work with external IT support company on infrastructure upgrades, maintenance and installation

Support and maintain production tools and pipeline integrations.

Assist with automation and scripting tasks where appropriate.

Manage backups, archiving, and data integrity across projects.

Work with production and technical teams to improve workflows and file management

Skills and Experience

Experience in IT support, systems administration, or similar role

Familiarity with Windows/Mac environments in a studio setting

Experience with Microsoft 365 administration

Basic scripting ability (Python preferred)

Interest in animation/VFX pipelines and tools (ftrack, ShotGrid, Maya, Toonboom Harmony etc.)

Strong problem-solving and communication skills

Excellent communication skills with the ability to explain technical concepts clearly.

Proactive and self-motivated with the ability to liase directly with production teams to troubleshoot and maintain workflows.

Work on both project and day-to-day support issues simultaneously.

Experience with Animation software and processes – inc (but not limited to) Toonboom Harmony, Autodesk 3DS Max and Maya, Adobe CC suite

Knowledge of pipeline frameworks or asset management systems

Experience with cloud storage, backup strategies, or NAS systems