Sales Administrator

Sales Administrator

The Sales Operations team is the engine room of the Sales organisation, supporting circa 50 sales professionals across the team . This role is critical to ensuring revenue-generating activity is prioritised, unblocked and executed efficiently.

Requests for support are managed via Zendesk, and the Sales Administrator is responsible for triaging, prioritising and responding to tickets within agreed SLAs, always ensuring that revenue-impacting work is treated as the highest priority.

Key Responsibilities

Sales & Revenue Support

Act as first-line operational support to Sales, ensuring deals progress smoothly from quote to project

Prepare, validate and issue quotes, sales orders, change notes and renewals

Ensure all sales activity follows agreed process, pricing and approval frameworks

Proactively identify and resolve blockers that may delay revenue recognition

Ticket & Workflow Management

Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA

Balance urgent tactical requests with ongoing operational responsibilities

Provide clear communication back to stakeholders on progress and expectations

Cross‑Functional Sales Support

Support all sales functions including

Business Development

New Business

Client Management

Marketing

Solutions Engineering

Work closely with Finance and PMO as an extension of those teams, ensuring accurate handover and execution of sales orders

Support billing reviews, contract accuracy and timely invoicing

Partner & Vendor Engagement

Act as an operational point of contact for our partner ecosystem, building strong working relationships

Coordinate partner-related processes including pricing, deal registration, renewals and reporting

Liaise with key partners including AWS, NiCE and Zendesk

Data, Systems & Compliance

Maintain high standards of data accuracy and operational compliance

Support administration and reporting across systems such as HubSpot and NetSuite

Keep sales documentation, price lists and partner collateral up to date

Continuous Improvement

Identify opportunities to improve sales processes, documentation and ways of working

Contribute to improving efficiency, scalability and stakeholder experience across Sales Ops

Skills & Experience

Essential

Proven experience in customer-facing and sales environments

Exceptionally strong administrative and organisational skills

Ability to multi-task, prioritise effectively and perform under pressure

Confident working with multiple stakeholders across Sales and the wider business

Strong communication skills with the confidence to challenge and push back when required

Exceptionally strong MS office skills to include advanced Word, Excel, Powerpoint

Highly Desirable

Experience working in CCaaS / Contact Centre / SaaS environments

Exposure to Sales Operations or Revenue Operations functions

Experience working with partners and vendors

Previous experience with AWS marketplace

Exposure with working with Hubspot, Netsuite and Zendesk

Personal Attributes

Team player

Calm and resilient under pressure

Highly organised with strong attention to detail

Proactive, solution-focused and commercially aware

Comfortable operating in a fast‑moving, changeable environment

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.