Caring for Communities and People • Cheltenham
About this role
Role overview
Join our Helpdesk Team and make a lasting first impression!
In the morning you could be welcoming the trustees to the monthly board meeting, in the afternoon you could be supporting our
community pantry project and making a difference in the lives of people accessing our services.
You will be joining our Community Based Services team, whilst supporting our frontline service in this essential
receptionist/helpdesk role.
If you're looking for a role where no two days are the same, this could be the role for you!
Could this be you?
Being part of a reception team covering Mondays and Fridays 9am -5pm your focus will be to oversee our Head Office reception,
ensuring a presentable and welcoming environment. You'll be responsible for greeting visitors and people accessing CCP services.
Organisational skills are a must, as you'll be coordinating meeting room diaries and ensuring the rooms are prepared for use.
You'll also help to support our Community Pantry by receiving and processing donations, managing the flow of Pantry visitors
through reception, and signposting to external agencies if required.
You'll have great communication skills, to answer and transfer incoming telephone calls. You'll maintain confidentiality and
security on the Helpdesk, and ensure Health and Safety requirements are adhered to.
We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual
orientation. We are facing diverse problems, so we need diverse people to tackle them.
If you don’t tick every single box but feel passionate about this role, we still encourage you to apply. You might be exactly who
we need!
About Us
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family
breakdown and social exclusion. Over the years, we’ve made tangible impacts in communities across Gloucestershire, Worcestershire,
Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset and Devon.
CCP is committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you’ll join a
community of seasoned professionals who are genuinely excited about supporting your progress. We’re an Investors in People Gold
accredited employer, committed to making the workplace better for you.
We look for people who embody our
SPIRIT values
* Showing gratitude and appreciation of others
* Demonstrating personal and professional pride
* Integrity is everything
* Reflect and learn
* Continuous improvement
* Take your best self wherever you go
Come and join a charity focused on people rather than profit – click apply now!
Position
Receptionist - Head Office (1098)
Hours
Part-time, 15 hours per week (Mondays and Fridays)
Contract
Permanent
Location
Cheltenham
Pay
£10,492 pa (£26,230 FTE - Band A)
Closing Date
24th June 2026 - CCP reserves the right to close the job advert early if needed.
CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to
ensure that people who are unsuitable to work with children, young people and adults are prevented from doing so.
We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily
prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check
by the Disclosure & Barring Services, paid for by CCP.
Please review the attached job attachments for further insights.
^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be
compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.
^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to
the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering
business use.
INDMP