Customer Service Assistant - Reception

We are seeking a reliable, customer-focused Customer Services Assistant to join our Reception team on a bank hours basis, with flexibility to support evening cover.

Reception is a critical frontline service within the College, playing a key role in shaping first impressions and maintaining a safe, welcoming and well-organised campus environment. The postholder will provide a professional, calm and approachable first point of contact for students, staff, visitors and contractors, ensuring enquiries are handled efficiently and in line with College policies and procedures.

The role requires a high level of professionalism, discretion and resilience, particularly when responding to competing demands. The postholder will be expected to communicate clearly and effectively across multiple channels, work confidently with College systems, and exercise sound judgement when escalating issues to the appropriate teams.

The successful candidate will enjoy working as part of a wider team, while also being confident working independently during evening shifts.