Wax Recruitment Ltd • Swindon, Wiltshire
About this role
Job title
Customer Services Information Guide (Contact Centre)
Job Category
Admin & Clerical
Location
Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours Per Week
37
Pay
£13.90 per hour
Have to be in Tuesdays for our team office day.
Inbound Call Centre Role.
Monday - Friday 9am to 5pm.
Hybrid Working, 3 days in the office and 2 days working at home.
Job description
To support the residents of Swindon via our inbound call centre, in accessing the many services provided by the council.
To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach.
Understanding the customers’ needs and signposting to relevant support services either inside or outside of the Council.
Giving information on Council Services where it’s not available, escalating queries and requests for work to the relevant service area.