Penlee Ward Clerk | Royal Cornwall Hospitals NHS Trust

The Penlee Unit is a busy and diverse working environment. As a Ward Clerk, you will play a vital role in supporting patient care through efficient administration and excellent communication.

Key Responsibilities

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Reception Duties

Greet, receive, and direct patients, carers, and visitors in a welcoming and supportive manner, following Trust procedures.

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Telephone Management

Answer calls professionally, investigate queries, direct patients to relevant departments, book/rebook appointments, relay messages, and escalate to clinicians as needed.

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Email Management

Maintain the generic email account, respond to queries and appointment requests promptly, and escalate when required.

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Administrative Support

• Understand and perform a full range of administrative tasks, both routine and non-routine, to support effective patient care.
• Record Attendances, Outcomes, Referral to Treatment (RTT), and Procedure codes accurately on PAS to ensure correct funding.
• Admit and discharge patients on PAS in a timely manner for Clinical Coding purposes.
• Prepare notes for upcoming clinics using both legacy notes and eNotes.

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Flexibility

Demonstrate a dynamic and adaptable approach to work in a fast-paced environment.

• Embrace change and dynamic ways of working.

Patient Registration

Ensure all patients arriving at the Penlee Department are promptly booked into the appointment system, notify relevant staff of their arrival, and confirm that hospital notes are directed to the appropriate clinic.

Admissions and Discharges

Accurately admit and discharge outpatients, process ward transfers, and update records on PAS/SWIFTPLUS and the Endoscopy Booking Tool in line with Trust policies and procedures.

Attendance Management

Record all attendances, discharges, cancellations, and non-attendances for endoscopy appointments, and provide patients with details of future appointments as required.

Clinic Preparation

Prepare clinics for the following day, ensuring all necessary information is available in eNotes and legacy folders.

System Proficiency

Maintain working knowledge of Maxims, Scorpio, and Legacy systems.

Multidisciplinary Liaison

Communicate effectively with multiple specialties and multidisciplinary teams to support patient care.

Confidentiality

Uphold patient confidentiality at all times in accordance with Trust policy.

Reception Duties

Greet, receive, and direct patients, carers, and visitors at reception desks in line with Trust procedures.

List Monitoring

Monitor appointment lists and manage short-notice changes, ensuring timely communication and appropriate action.

Specialty-Specific Tasks

Complete all tasks unique to specialty areas, including pre-admission to EPMA, prescription requests, and coordination with Pharmacy.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million.

RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds

Royal Cornwall Hospital in Truro

St Michael’s Hospital in Hayle

West Cornwall Hospital in Penzance

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.

PLEASE NOTE

To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

This advert closes on Wednesday 3 Jun 2026