Endoscopy Receptionist | Royal Cornwall Hospitals NHS Trust

We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support within the Reception area of the Endoscopy Department.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.

This is a very busy area and provides a focal point for receiving patients, visitors and staff to the department. You would be joining a dedicated administrative team that supports patient care.

This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.

This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.

To greet and receive and direct patients, carers and visitors at reception desks in line with Trust procedures.

Answer the telephone in accordance with Department procedure.

To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

Register patients in accordance with departmental policy.

To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.

To prepare for upcoming endoscopy clinics, creating episodic folders/legacy notes, tracering of files.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.

You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.

The successful candidate will be expected to work flexibly in order to meet the changing needs of service.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million.

RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds

Royal Cornwall Hospital in Truro

St Michael’s Hospital in Hayle

West Cornwall Hospital in Penzance

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.

PLEASE NOTE

To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.

This advert closes on Thursday 4 Jun 2026