ICT & Data Assistant

Duties specific to role Data Administration - Provision of accurate, consistent and timely data. - Design and run contract searches and reports as required by internal and external parties. - Send invitations for long term conditions and drug monitoring reviews. - Organise seasonal vaccination clinics and run searches for the sending of invites for eligible patients. - Coding of long-term conditions and the Quality and Outcomes Framework (QOF) - Maintaining data quality standards and activity data definitions within SystmOne. - Manage SystmOne activity and end user involvement in system functionality. - Support system development and implementation to meet business and patient needs. - Add new employees to IT systems and remove leavers according to protocol. - Perform IT system audits - Run reports and audits on the practice telephone system - Deliver support and training to non-clinical staff on all aspects of SystmOne and support clinical staff with use of SystmOne. - Support production, update and maintenance of systems training materials, internal policies and SOPs. - Daily monitoring of clinicians tasks/letters/results with delegation to other clinicians during absences. - Update and maintain asset registers Development, maintenance and integrity of SystmOne concepts, protocols and templates - Maintenance and development of templates in line with ICB reporting requirements and business needs - Advise and communicate risks and challenges threatening business viability in relation to concepts, protocols and templates - Identify and support development of protocols and concepts in line with practice needs - Support development of cluster wide working in relation to (but not restricted to) concepts, protocols and templates Support and maintenance of software systems - Support development of interoperability of systems - Demonstrate the whole range of SystmOne system functionality - Co-ordinate user access to systems appropriate to position - Monitor, investigate and log system faults and performance issues and functionality change requests with relevant service desks, system suppliers, NHS Digital and users and follow through to resolution. First response ICT lead - Monitor, maintain, troubleshoot, rectify or report computer network, servers UPS, workstations, printers, telephone system, systems and software problems. - Provided first response level of cover for onsite issues in relation to afore mentioned areas. - Create, log and facilitate/manage all support calls on appropriate database. - Where necessary, provide alternate temporary work around to ensure smooth running of the practice. - Maintain system security and advise the Practice Manager of breaches or risks. Additional Responsibility Covering IT staff absences. Undertaking such other duties as may be agreed from time to time with the Practice Manager as required to ensure the smooth running of the Practice. Working conditions Frequent, prolonged VDU use. High levels of accuracy and attention to detail essential at all times. Occasional work in a time pressured environment. Some exposure to distressing situations and written material. See also the Job Description for everyone who works at G DOC.