Operations & Customer Coordinator

Operations & Customer Coordinator

Full Time | SSL Conversions | Wimborne / Three Legged Cross Area

SSL Conversions are a long-established premium campervan conversion company building high-end bespoke campers for customers across the UK and Europe.

Over the years we have built a strong reputation within the industry and are now regarded as one of the leading companies in our sector.

Due to continued growth, increasing demand and our recent move into a larger new premises, we are looking for an organised, proactive and highly capable Operations & Customer Coordinator to join the team.

Our build slots are booked well into the future and the business continues to grow, so this is a long-term opportunity for the right person to become a key part of the company.

The Role

This is not a slow-paced admin role where you sit waiting for instructions.

We need someone who naturally takes ownership, keeps things moving, spots problems early and enjoys being productive.

You will work closely with the director and workshop team helping organise builds, communicate with customers, coordinate operations and improve the day-to-day running of the business.

The right person will quickly become heavily involved in the organisation and running of the company.

Responsibilities

Operations & Organisation

Helping keep camper builds organised and moving forward day-to-day

Making sure materials and parts are ordered and arrive on time

Keeping track of build progress and upcoming work

Helping the workshop stay organised and prepared ahead of future builds

Keeping build schedules organised and moving forward

Chasing suppliers, deliveries and returns

Managing spreadsheets, job trackers and admin systems

Assisting with invoicing and paperwork

Organising customer handovers

Helping improve organisation and systems throughout the business

Spotting issues early and helping solve them before they become bigger problems

Helping maintain momentum across multiple live projects at once

Customer Communication

Updating customers throughout their build

Communicating professionally with customers, suppliers and the workshop team

Helping create a smooth and positive customer experience from start to finish

Social Media & Brand

Taking ownership of the company’s social media and helping grow the brand online

Creating and uploading regular content across platforms including Instagram and Facebook

Helping professionally showcase builds, behind-the-scenes work and completed campers

Experience with social media content creation is preferred, however training and support can be provided to the right person with the right attitude and organisational skills.

What We’re Looking For

We care far more about mindset, organisation and work ethic than fancy qualifications.

You must be

Highly organised

Proactive and forward-thinking

Naturally productive and self-motivated

Comfortable working without constant supervision

Able to prioritise tasks and manage pressure

Good with customers and communication

Calm and solution-focused

Efficient and fast-moving

Confident using computers, spreadsheets and online systems

Someone who naturally looks for the next thing that needs doing

This role would suit someone who enjoys staying busy, takes pride in getting things done properly and likes helping drive a business forward.

It would not suit someone who prefers a slow-paced environment or needs constant direction throughout the day.

Experience

Experience in operations, coordination, administration or customer service would be useful, but attitude is more important to us than background.

Experience in any of the following would be a bonus

Campervans

Marine industry

Automotive industry

Construction

Manufacturing

Luxury products

What It’s Like Working Here

We are a small close-knit team building premium campers to a very high standard.

The environment is friendly and relaxed, but we expect people to work hard, take ownership and genuinely care about what they do.

There is a lot of freedom in this role for the right person, but with that comes responsibility.

Pay & Benefits

Competitive salary depending on experience

Company pension

Holiday allowance plus bank holidays

Long-term progression opportunities as the business grows

Friendly non-corporate working environment

To apply, send your CV along with a short message explaining why you think you would suit the role.