Telecare Services Administrator

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting for a Telecare Service Administrator for our client based in Bournemouth & Poole.

The primary purpose of the role is to support the teams in providing a high standard 24-hour telecare service. This includes responsibility for maintaining accurate financial and performance data, data entry, ordering and maintaining stock and supplies along with supporting the teams and clients with enquires relating to billing.

Key

Responsibilities for Telecare Services Administrator

• To provide administrative support to the Telecare and Out of Hours Teams.
• Maintain all data relating to the clients and the services provided including hire agreements, personal details on our database, VAT exemption forms, equipment, and payment methods.
• To process all financial data including raising invoices, creating recurring billing, amending existing billing, raising credits, refunds and cancelling billing for clients.
• Responsibilities for raising purchases orders, ordering stock and supplies including receipting invoices.
• To support enquires regarding client billing and follow clear debt recovery processes for clients with outstanding debt.
• Maintain performance databases to support the ongoing identification of improvement opportunities and support the team’s performance reporting.
• Process returned Telecare equipment and archive data as required.
• Develop and maintain effective joint working relationships with key stakeholders.
• Support the department in ensuring performance and customer service quality targets are achieved and quality standards are continually improved.
• Carry out any training relevant to the post, in relation to any existing or future services provided by the Control Centre.
• Undertake any other duties as required and commensurate with the level of the post.

Working

Hours for Telecare Services Administrator

22.5 hours per week (No work at home option)

Requirements of Telecare Services Administrator

• Enhanced DBS
• Must have experience chasing late payments
• Must have good telephone manner
• Knowledge and awareness of Care Technology and working with Community Alarms / Telecare
• Working with Vulnerable Adults/Carers
• Working in a customer service environment