Operations Manager

Responsibilities Management and HR Oversee the day-to-day operation of the practice, supported by departmental managers Line management of the following staff - Reception Supervisor, Admin Team Leader, Rota Manager, Research Team Recruitment of clinical staff (including locums) adverts, job descriptions and specifications, interviews, offer letters, contracts, and inductions, vaccinations records Support recruitment of non-clinical staff with departmental managers, job descriptions and specifications, interviews, offer letters, contracts Working with the Practice Manager to review and regularly update job descriptions and person specifications ensuring all staff are legally and gainfully employed Annual appraisals with departmental managers and as and when necessary, support them with their team appraisals Support annual leave allocation and requests for departmental managers Support the departmental managers with staff sickness and ensure robust processes are followed, along with monitoring regular themes from return-to-work interviews Ensure all staff have had an exit interview and leaver forms are processed Support the practice with implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Maintain and update HR policies ensuring the practice is compliant with employment legislation Oversee the staff training process to ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Ensuring effective internal communications Finance Support the procurement of practice equipment, supplies and services within the budget Support Finance Officer with ARR Reimbursement claims within the PCN Submission of manual and automatic CQRS Support with NHS Pension administration (AW8, management of the online system) Claiming for coils and implants from North Somerset Council quarterly Contractual and Compliance Support as primary point of contact for NHSE, ICB, PCN and other external organisations and stakeholders Supporting the Practice Manager with the compliance within its NHS contractual obligations Supporting the Practice Manager ensuring deadlines are met for Enhanced Services, QOF Implementing systems to ensure compliance with CQC regulations and standards with departmental managers Support Practice Manager with the annual review of Business Continuity Plan To manage the processes for incident reporting Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Yearly submission of K041B to NHSE Quality alert other teams members to issues of quality and risk Overseeing the Practice Research activities, working with the clinical teams and ensuring that all compliance to run searches are met within the guidelines Ensuring all compliance policies are reviewed and up to date Deputise and Support to the Practice Manager Support with the development of the practice strategy in line with the aspirations of the Partners Representing the practice locally as required for both internal and external meetings To be the main Practice link to the Patient Participation Group Help with the production of business plans and costings in response to new initiatives or workforce planning requirements Assist with identification of trends and devise solutions to reduce risk and repeated occurrences of significant events Support the practice with continuous improvement and changes initiatives To ensure high quality, friendly and approachable patient services, appointment booking, and patient involvement To deputise for the Practice Manager in their absence IT Support the Practice Manager with IT Related queries Keep up to date with training on all systems so can support colleagues Support care coordinators with the external communications for social media messaging Create EMIS searches as and when needed General Terms & Responsibilities To undertake any other duties that may be reasonably requested of the post holder to help the practice run smoothly To ensure that you and others take notice of and operate within relevant Health &

Safety guidelines Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights