Passenger Assistant

We have a great opportunity for a Passenger Assistant to join our team in Christchurch.

Christchurch Connect is a purpose-built day service designed to provide enriching leisure and learning experiences through both individual and group-based activities. These sessions are tailored to promote choice, independence, and personal development, empowering individuals to build skills and engage in meaningful pursuits such as dance, drama, gardening, sport, photography, crafts, and community groups.

As a Passenger Assistant, you’ll play a vital part in delivering a safe, supportive, and efficient transport service for vulnerable clients. You’ll escort individuals from their homes to the day centre or other community-based activities, ensuring their comfort, safety, and wellbeing throughout the journey.

What you’ll do

• Safely escort clients to and from services, using appropriate seating and safety equipment.
• Support risk assessments and adhere to all relevant policies and statutory requirements (e.g., Health & Safety, GDPR, Equality Act).
• Build positive relationships with drivers, colleagues, clients, families/carers, and BCP Passenger Transport staff.
• Administer first aid or emergency medication in line with care plans.
• Provide travel training to individuals, including walking and use of fleet or public transport.
• Work flexibly as needed to support service delivery.

What you need

• Ability to follow care plans and risk assessments with attention to detail.
• Good communication skills, both written and verbal.
• Confident working independently and as part of a team.
• A calm, patient, and approachable manner.
• Competence in maintaining accurate paper and electronic records.
• NVQ Level 2 in Health and Social Care (desirable).
• Safeguarding Adults Training (desirable).

Part-time - 17.5 hours per week

We are NOT able to offer visa sponsorship for this type of role.

Who we are

We provide high quality care and support to older people; people with physical and learning disabilities; people with mental health needs; dementia; carers and clients’ families. This extends to respite care for families and carers.

We operate services across Bournemouth, Christchurch and Poole, ranging from Residential Homes, Day Services, Supported Living sites and Reablement Home Care.

What we offer

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Competitive Hourly Rate

£12.85 per hour with opportunities for career progression.

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Generous Holiday Allowance

26 days not including bank holidays (pro rata for part-time), rising to 29 with length of service.

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Employee Assistance Programme

We offer a confidential, free of charge, support network. This service offers a 24/7 helpline and vital wellbeing services to support you whilst at work.

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Occupational Sick Pay

We offer an enhanced occupational sick pay scheme from your very first day with us, ensuring you’re cared for when you need it most.

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Career Progression

excellent opportunities to develop and learn.

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Company Contributory Pension Scheme

we contribute 3%

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Morebus Commuter Club

savings on bus travel across Bournemouth, Poole and Christchurch

• Blue Light discount eligibility (superb discounts on travel, leisure, entertainment and more)

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.