Housing Assistant

Join us and help shape better lives in your community.

Are you looking for a role where your work genuinely matters?

At Plymouth Community Homes, every day is about improving lives and we’re looking for someone who wants to be part of that.

Please note

This is a temporary position of up to 10 months.

About the role

As a Housing Assistant, you’ll play a vital role at the heart of our Tenancy Management team. By providing essential administrative support, you’ll help free up colleagues to spend more time out in our communities—supporting residents where it matters most.

This is more than an admin role. It’s your opportunity to be part of something bigger.

You’ll support a busy, customer-focused team by

Keeping processes running smoothly behind the scenes

Helping colleagues stay out in our communities, supporting residents

Communicating with customers in a friendly, professional and empathetic way

Ensuring resident voices are heard and reflected in the services we deliver

Occasionally visiting our estates, so you’ll need to be confident working independently on-site

What We're Looking For

We’re looking for someone positive, organised, and motivated to make a difference. You might already have administrative experience—or be someone who thrives in a fast-paced, people-focused environment.

You’ll stand out if you

Are highly organised, with the ability to manage multiple tasks efficiently

Enjoy working with people and building positive relationships

Communicate clearly and show empathy in sensitive situations

Are confident using Microsoft Office (Word, Excel, Outlook)

Can work both independently and as part of a team

Stay accurate and focused, even when things get busy

Are adaptable, proactive, and ready to learn

An understanding of social housing or working with diverse communities is helpful—but what really matters is your commitment to people.

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you

Flexible working opportunities including flexi-time and hybrid working

Excellent pension scheme with a high level of employer contributions

Free, fully equipped onsite gym and changing facilities.

The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme

Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option

Free Employee Assistance programme, including free counselling

Free annual flu vaccination

Cycle to Work scheme

The opportunity to work in a beautiful and vibrant part of the Southwest

It's fun to work here! With regular company and team events

Access to our extensive employee reward portal which includes discounts for multiple everyday retailers

To Apply

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.

For an informal discussion about this role, please contact Leah Sanderson - 07895329610.

This post is not suitable for job share.

Shortlisting Date

9th June 2026

Interview Date

16th June 2026

If you are a permanent PCH employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract.

If you are a PCH apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.