Medical Receptionist

The post holder will

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Acknowledge a patients arrival at the desk as soon as possible, encouraging them to use the check-in screens if appropriate. If the number of patients becomes unmanageable, advise the patients in the queue you will be with them as soon as possible and call for assistance. Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometime verbally abusive behaviour from patients. Remaining calm, referring to your line manager if you are unable to help or feel threatened in any way. Attend and undertaking of Care Navigation training sessions. Utilising Care Navigation and Signposting training, use your communication skills to ensure that patients are allocated to the most appropriate appointment or colleague. Communicate test results using taught skills and ensuring accuracy. Ensure sample forms are ready for clinics blood forms etc if not already raised by GPs/PNs and accept the receipt of samples from patients. When requested, check patient clinical records to ensure relevant information is present, including clinical and sample results and add, when appropriate, missing information in accordance with extant procedures. Take clear and precise messages both over the telephone and in person including details of caller and contact number. Ensure the message is passed promptly to the intended recipient or in their absence an appropriate member of staff. Understand the Practice in House Complaints procedure and be able to advise patients of this; if a patient wishes to make a complaint, ask for their details so that a Deputy Reception Manager can call them back. If the patient is at the front desk, alert Deputy Reception Managers and they will come and to speak with the patient. To be aware of the whereabouts of the duty/Navigation doctor. The daily action of tasks, actioning as appropriate. Maintain an up-to-date knowledge of and compliance with all Reception working procedures