DBS Administrator

Job DescriptionJob Title DBS Administrator (Part-Time) Hours 1015 hours per week (flexible, subject to business needs) Reporting To Operations Manager / DBS Services Manager Location Remote / Hybrid / Office-based (as applicable) Purpose of the Role To provide efficient administration and support for the processing of Disclosure and Barring Service (DBS) applications on behalf of client organisations. The role involves managing DBS applications from initiation to completion, responding to customer enquiries, monitoring progress, ensuring payments are received, and maintaining accurate records. The successful candidate will also be required to meet the eligibility requirements to become a DBS Countersignatory. Key ResponsibilitiesDBS Administration Process DBS applications accurately and efficiently on behalf of client organisations. Review application information and supporting documentation to ensure completeness and compliance. Monitor application progress and update relevant systems and records. Liaise with applicants, clients and the DBS regarding application queries and status updates. Maintain confidentiality and data security in accordance with GDPR and DBS requirements. Customer Service & Query Management Respond to telephone, email and online enquiries from applicants and client organisations. Investigate and resolve DBS-related queries in a professional and timely manner. Provide clear guidance on DBS processes and requirements. Payment Administration Check, monitor and reconcile payments relating to DBS applications. Chase outstanding payments and follow up on unpaid applications. Maintain accurate financial records associated with DBS processing activities. Compliance & Quality Assurance Ensure all DBS applications are processed in line with DBS guidance, legislation and company procedures. Support audits and compliance reviews as required. Complete and maintain training required for DBS processing and Countersignatory responsibilities. Undergo and maintain eligibility for DBS Countersignatory status. General Administration Maintain accurate electronic records and filing systems. Produce reports and management information when required. Provide administrative support across the business as needed. Undertake additional administrative duties in line with business requirements. Key Performance Indicators (KPIs) Accuracy of DBS application processing. Timely response to customer enquiries. Application turnaround times. Payment collection and follow-up effectiveness. Compliance with DBS and GDPR requirements. Quality and accuracy of record keeping.