Floor Manager

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Title

Floor Manager

Job Summary

The Floor Manager is responsible for overseeing daily floor operations, ensuring staff perform efficiently, and maintaining high standards of customer service. This role acts as a link between staff and upper management to ensure smooth business operations.

Key Responsibilities

Supervise and support floor staff during daily operations

Ensure excellent customer service and promptly resolve complaints

Monitor staff performance and provide training and guidance

Manage staff schedules, attendance, and shift coverage

Ensure compliance with company policies, health, and safety standards

Maintain cleanliness, organization, and visual standards of the floor

Handle cash, inventory, and basic reporting when required

Communicate operational issues to management and suggest improvements

Requirements & Skills

Proven experience as a Floor Manager or similar supervisory role

Strong leadership and communication skills

Ability to multitask and work under pressure

Good problem-solving and decision-making abilities

Knowledge of customer service best practices

Flexibility to work shifts, weekends, and holidays