Client Services Apprentice (Apprenticeship)

Multi skilled role covering the Science Park Café, Conference rooms and Reception.

You will learn how to assist customers from all sides and learn just what it takes to keep a Science Park running.

From receiving visitors for events, serving customers in our café, building admin experience to checking fire alarms are tested.

Your apprenticeship will give you experience in a range of transferable skills.

Main duties and responsibilities

Work collaboratively with ESPL’s core and

extended teams to develop and deliver successful products and services in

support of ESPL’S vision, mission, objectives and strategy.

Provide an effective service to customers,

with responsibility for the day to day operations in the Café and across the

Front of House, maintaining a pleasant, courteous and friendly manner at all

times.

Liaise closely with and support the Centre

Support Officer with all Food and Beverage requirements for the Seminar and

Meeting rooms, ensuring that they meet client needs.

Accurately operating the click and collect

service for online orders in the Café, communicating online orders to the Chef

and ensuring that they are correctly delivered and charged for.

Operating the till and taking payments from

customers in the Café and assisting the Chef with the procurement of supplies.

Ensuring a high level of health and safety in

the Café and Front of House by maintaining accurate cleaning and temperature

records, clearing and cleaning tables and chairs after each sitting, and

clearing and cleaning the kitchen servery in accordance with the Health and

Safety Regulations and Guidance.

Undertaking preparation of the food and

beverages served in the café, as required, and setting up and breaking down the

outside seating areas (weather permitting).

Ensuring the café environment is pleasant and

welcoming in line with the brand image agreed by senior management.

Ensuring that routine maintenance issues are

reported to the Client Services Manager, and compliance with risk assessments

and operational procedures.

Maintain a flexible approach to provide

support to team members during busy parts of the day, holidays and sickness

cover, as well as on an ad-hoc basis, as required.

List of duties

Serving customers

in the café

Operating tablet-based

POS till (Card only)

Using Bean to cup

coffee machine

Preparing

sandwiches

Operating dish

washer

Changing layout of

conference spaces

Presenting

conference refreshments ready for guests

Welcoming guests to

the conference spaces

Helping Members

with enquiries

Computer based

admin

Stock ordering

Training

You will attend Exeter College one day per week working towards your Level 2 Administration Assistant apprenticeship.

Qualifications required

Maths and English GCSE at 4/C.

Skills required

Excellent communication skills both

verbal (over the phone and face to face) and written.

Excellent customer service skills.

Familiar with Microsoft

suite

Comfortable with

touch screen café point of service is preferable but not necessary.

A friendly and courteous approach to customer

service.

Prospects

Potential

for promotion within the ESPL team once this role has been established.

Qualification / Standard : ST0072 Customer service practitioner

Duration 18 months