Customer Access Advisor 12m FTC

Salary

Circa £25,877.80 per annum pro rata

Hours

26 and 30 hours per week

Anticipated closing Date

15 June 2026

Anticipated interview date

30 June 2026

Role 1

26 hours

Week 1 - Monday - Wednesday 08:30 - 16:30 Thursday 08:30 - 12:00

Week 2 – Monday – Wednesday 09:00 - 17:00 Thursday 09:00 - 12:30

Role 2

30 hours

Week 1 - Monday - Tuesday 08:30 - 16:30 Thursday - Friday 08:30 - 16:30

Week 2 - Monday - Tuesday 09:00 - 17:00 Thursday - Friday 09:00 - 17:00

The successful candidates will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This is an exciting role which will give you a real insight into each and every aspect of Coastline, with each day presenting unique challenges and experiences.

We are looking for 2 Customer Service Advisor's on 12 month FTC with previous experience in customer service roles, preferably in a similar industry, with strong problem-solving abilities, the ability to use your own initiative, and the capacity to handle urgent situations effectively. You will have proficient IT skills, including knowledge and experience of a range of Microsoft applications and will be familiar working with digital information, social media and systems. You will possess excellent communication skills, both written and verbal, and be comfortable handling a high volume of telephone calls.

If you are passionate about delivering exceptional customer service and possess the skills and attributes outlined above, we encourage you to apply for this exciting opportunity.

Please note, if we have asked for a cover letter and you have not submitted one, your application will be automatically rejected and you will not be shortlisted.

To apply for this role please click on the link and submit a CV and covering letter. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.

Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment.

What can Coastline offer you

If you’re looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you.

Here are just a few of the fantastic benefits we offer to our people

33 days holiday including Bank Holidays

Continuous training and development opportunities

Option to purchase additional annual leave

Defined Contribution pension scheme, we will match your contributions up to 8.3%

Living Pension and Real Living Wage employer

Healthcare cashback plan, including dental & eyecare

Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 years’ service

Cycle to work scheme

Tonnes of discounts on everything from supermarket shops, to holidays and more

About Coastline

Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.

Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do.

Please notify our recruitment team if you would like

Help accessing the job information;

Need the application details in a different format;

Require any adjustments to the application process to support any disabilities or different needs you may have

If we have advertised for a full-time position but your preference is to work part-time or flexibly, please do give us a call so we can discuss these options with you. While some roles do require a full-time postholder, wherever we can accommodate a flexible way of working we will do so for the right candidate. It is more important to us that we have the right people in our organisation, rather than just people who can work full-time.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.