HMCTS - PSR2 Operational Support Officer Roles

Operational Support Officer (Court Usher)

Location

Weston-Super-Mare (BS22)

Pay Rate

£12.86 per hour

Assignment Length

Approx. 6 months

Start Date

ASAP

Working Pattern

Full-time, office-based

Brook Street are currently recruiting for an Operational Support Officer to join a busy Ministry of Justice team based at Weston-Super-Mare County Court.

This is a varied and rewarding role, combining court usher duties with administrative support, offering a great opportunity to gain experience within the public sector.

Role Overview

The primary focus of this role is to support the Warrant and Civil team, ensuring the smooth running of court operations. You will split your time between front-facing usher duties and office-based administration.

Key Responsibilities

Court Usher Duties

• Supporting the day-to-day running of court sessions
• Welcoming and assisting members of the public, witnesses, and court users
• Escorting and looking after jurors
• Maintaining order and professionalism within the courtroom
• Providing clear directions and information to visitors

Administrative Duties

• Managing email enquiries and correspondence
• Data entry and maintaining accurate records
• Filing and organising legal documentation
• Verifying and processing information
• Providing general admin support to the wider team

This is a customer-focused role, requiring regular interaction with members of the public and stakeholders, both face-to-face and behind the scenes.

Skills & Experience Required

• Strong communication skills, both written and verbal
• Good IT literacy and ability to use office systems
• Excellent organisational skills
• Ability to remain calm and professional under pressure
• High level of attention to detail

Personal Attributes

• Confident and approachable
• Friendly and professional manner
• Patient and able to handle sensitive situations
• Team player with a proactive attitude
• Able to take initiative and work independently

Additional Information

• This role is based within a court environment, so candidates must be comfortable working in this setting
• The position offers a mix of public-facing and office-based duties, making it ideal for someone who enjoys variety in their work

If you're looking for an opportunity to contribute to an important public service and develop your administrative and customer service skills, apply today with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.