Patient Booking Advisor

Job Purpose The Patient Booking Advisor has a varied and extensive role and will work closely with the Deputy Practice Manager and Clinic Co-Ordinators. The main role involves booking NHS patients for surgery and outpatient appointments using our SystmOne patient management system. You will ensure that patients are provided with all of the information required for their specific appointment/procedure and are guided through what to expect and supported with any further care that they might need. You will provide a reassuring manner to all patients as you will be their first point of contact with Cotswold Surgical Partners. Key Responsibilities Booking NHS patients in to surgical and outpatient appointment slots over the phone, including occasional face to face bookings. Patient file preparation. Ensure that all patient paper files are prepared and accurate prior to the patients appointment. Accurate completion of spreadsheets and all SystmOne entries. Finalise and confirm with patient any appointment slots blocked for specific patients by clinical team, ensuring patient is provided with all information required. Support Co-Ordinators and Patient Booking Team to ensure sessions/clinics are maximised, cancellations are addressed and DNAs are managed and kept to a minimum. Book from wait lists, ensure appointments are offered in priority/date order. Answer incoming phone queries and directly appropriately if required. Manage post-operative clinical queries/concerns with direct support from co-ordinators and clinical team. Provide cross-cover at times of annual leave and unforeseen absence. Ad hoc Reception cover Printing stock leaflets, forms and paperwork. Franking and mail duties. Supporting team with duties such as maintenance and cleaning of coffee machines and loading/unloading dishwasher. Display a professional, positive, and supportive attitude, upholding the care values of Cotswold Surgical Partners, which are: Dignity and Respect Quality Care Accountable Attentive Collaborative Adhere to Cotswold Surgical Partners safeguarding policies and procedures. Person Specification Attention to detail, including close and continual monitoring and checking of processes and work tasks Ability to work in a calm, logical and methodical way in a fast-paced environment Work planning and management including scheduling and prioritising work tasks to meet strict deadlines Efficient data collection, ensuring meticulous accuracy in all data entries, including patient records and spreadsheets Able to identify problems quickly and accurately and implement workable solutions Strict adherence to confidentiality, regulations and ethical standards The ability to communicate effectively over the phone with patients, directly with patients, with other employees and stakeholders Thorough and confident use of Microsoft Outlook, Word, Excel, and willingness to learn new processes, and work collaboratively with colleagues Pleasant and caring disposition