Operations Manager, Security Services | Barts Health NHS Trust

Barts Health NHS Trust manages one of the largest and most complex operational estates in the NHS, serving

millions of patients, staff and visitors across East London. Maintaining safe, secure and resilient environments is

fundamental to delivering outstanding care.

This senior leadership role provides strategic and operational oversight of all security services across the Trust.

As part of the Soft FM leadership team, you will lead a modern, intelligence-led and digitally enabled security

function that protects people, assets and infrastructure while upholding the Trust’s WeCare values.

You will drive consistency across hospital sites, embedding a clear management structure and evidence-based

performance framework. This includes standardised roles, data-led incident analysis and proactive compliance

with emerging national requirements such as Martyn’s Law (Protect Duty) and evolving UK security legislation.

Working closely with the Associate Director for Portering & Logistics, Group Support Services and senior site

leaders, you will strengthen Trust-wide capability in incident management, threat intelligence and emergency

response.

This is a visible and influential role requiring strong operational expertise, resilience and strategic foresight. You

will set clear expectations, model best practice and build a responsive, professional security service that

anticipates risk and safeguards the wellbeing of all who use our hospitals.

Lead the operational design and delivery of security services across all Barts Health hospitals, ensuring effective

management of incident response, access control, CCTV and staff safety systems in line with NHS Security

Management Standards and statutory legislation. Embed consistent governance, audit and reporting through

digital platforms, intelligence-led analysis and robust performance monitoring.

Use data and incident trend analysis to identify risk, predict patterns and inform decision-making at site and

group level. Develop and implement standardised operating models, supporting local managers to deliver

responsive, high-performing services aligned to clinical operations and patient flow. Provide leadership to the

Operations Analyst, ensuring high-quality benchmarking and performance insight.

Work collaboratively with Estates and Facilities, clinical teams, emergency services, local authorities and police

partners to strengthen joint risk assessment, emergency preparedness and investigation processes. Ensure

compliance with Martyn’s Law (Protect Duty), NHS Protect guidance and relevant legislation, leading readiness

reviews and embedding training and testing.

Oversee security systems, contracts and technologies, ensuring integration with wider Soft FM and Trust ICT

infrastructure. Manage budgets and resources effectively, deliver cost improvement plans and maintain

statutory compliance.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare

providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to

becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out

of special measures, we now have the impetus and breathing space to chart a fresh course in which we

are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation,

and providing safe and compassionate care to our patients in east London and beyond. That means being

a provider of excellent patient safety, known for delivering consistently high standards of harm-free care

and always caring for patients in the right place at the right time. It also means being an outstanding

place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work

together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff

member has a sense of belonging. We value our differences and fully advocate, cultivate and support an

inclusive working environment..

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are

underrepresented within Barts Health at this band.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

This advert closes on Tuesday 16 Jun 2026