Single Point of Access Administrator

If you'd like the role summary and responsibilities condensed into a professional job advert style paragraph, you could use: The Single Point of Access (SPOA) Administrator plays a key role in ensuring the smooth and efficient delivery of the One You Kent service, acting as a central point of contact for service users, healthcare professionals, and partner organisations. The post holder will manage referrals received through telephone, email, and digital systems, ensuring they are processed, triaged, and allocated accurately and within agreed timescales. They will provide a professional, person-centred service by responding to enquiries, supporting clients with appointments and service access, and maintaining effective communication with all stakeholders. The role requires excellent administrative and organisational skills, including the accurate maintenance of client records, management of confidential information in accordance with GDPR and information governance standards, and the preparation of correspondence, reports, and service documentation. The successful candidate will support appointment scheduling, monitor activity and performance data, and contribute to reporting requirements to ensure contractual targets and quality standards are achieved. Working closely with the SPOA Lead and wider multidisciplinary teams, the post holder will support service capacity, assist with workload monitoring, and provide administrative support for meetings and service activities. They will contribute to continuous service improvement by identifying efficiencies, supporting audits and data quality checks, and ensuring compliance with organisational policies, procedures, and contractual requirements. This is an excellent opportunity for an organised and proactive administrator who is passionate about delivering high-quality customer service and supporting positive health outcomes within the community. This reads more like a polished NHS/healthcare job description and is suitable for adverts, recruitment packs, and job profiles.