Office Manager (GP practice)

IT lead and point of contact for the site, raising IT issues as needed, rolling out of new IT systems in line with the Practice needs. Recalls of patients on the QOF registers. Oversee daily office operations to ensure organisational efficiency and effectiveness Supervise administrative staff, providing guidance and support to foster a productive team environment Manage the teams annual leave, sick leave and return to work interviews. Manage complaints alongside the Practice Manager. Handle correspondence via phone, email, and in-person interactions with professionalism and courtesy Ensure compliance with health and safety regulations within the office environment Use APEX to work alongside the Patient services manager to help with clinic capacity and access planning Skills Proven experience in office management or administrative roles with supervisory responsibilities within a GP Practice preferred Exceptional organisational skills with the ability to prioritise tasks effectively Ability to lead by example, motivate staff, and foster a collaborative work environment Strong problem-solving skills with a proactive approach to resolving issues promptly A detailed understanding of EMIS, DOCMAN and other software used in Practice An understanding of Practice IT systems Understanding of QOF and its requirements, including the understanding of accurate coding The ability to work alongside the other Heads of Departments (pharmacy, nursing and care navigation team) is a key part of this role.