Croydon Health Services • CR7 7YE
About this role
Macmillan Colorectal Cancer Navigator
The Colorectal Cancer Service triages urgent suspected cancer patients to enable booking into the most appropriate clinic, whether nurse-led or consultant-led.
Following first appointments, the Navigator ensures timely access to care for urgent patients, working with MDT coordinators and the admin team.
Key responsibilities also include managing patient tracking lists, monitoring progress against targets such as 28 day diagnosis, liaising with personnel to meet targets, and delivering high performance and patient experience.
The Navigator will coordinate care, communicate with patients, and facilitate access to optimise the colorectal cancer pathway. They will play an instrumental role in ensuring quality and timeliness of diagnosis and treatment for suspected cancer patients.
MAIN DUTIES AND RESPONSIBILITIES
1. Be responsible and accountable for their practice and behaviour under the guidance and supervision of the Macmillan Colorectal Nursing Team and Macmillan BSM, and by working as part of the Colorectal multidisciplinary team.
2. Responsible for the timely escalation of issues and bottlenecks throughout the patients’ pathway.
3. Work in partnership with the Macmillan Colorectal Nursing Team to provide patient coordination and care for patients referred to the colorectal USC Pathway.
4. Work in conjunction with the Colorectal Administrative POD to ensure diagnostic/appointments/treatments are booked in a timely manner.
5. Collaborate and communicate with the Macmillan Colorectal Nursing Team and wider health care teams to ensure the provision of appropriate services at the right time and in the right place.
6. Be responsible for the timely processing of referrals to the Colorectal Suspected Cancer pathway and ensure patients are booked into the right place.
7. Provide early detection of problems/ actions to reduce the risk of delays in the pathway.
8. Document and monitor all aspects of patient care coordination and service delivery.
9. Supporting data collection for audit/ project purposes.
10. Attend daily clinical PTL and weekly assurance PTL and take forward any appropriate actions.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
****Previous applicants need not apply****
This advert closes on Sunday 7 Jun 2026