ISS Facilities Services • Reading, Berkshire
About this role
Security Supervisor
Contract
Professional Services, Production & Technology
Location
Reading, RG2 6UU
Hours of work
60
Working Pattern
Monday - Friday 07:00 - 19:00
Contract Type
Permanent
Hourly Rate
£14.50
Are you passionate about safety and delivering a great customer experience?
As a Security Supervisor with ISS, you will be at the forefront of creating a safe environment, protecting your colleagues and our customer's property, people, and assets by providing exemplary security operations.
We are looking for a Security Supervisor to oversee, plan, organise and coordinate all service-line activities, ensuring the standards detailed within the Service Level Agreement and contract schedules are achieved, maintained and continually developed.
The Role
Oversee and coordinate daily service delivery, ensuring compliance with the agreed Specification and Scope of Works.
Manage continuous improvements, taking corrective action where required and reporting performance issues to management.
Implement, review and report on robust health and safety procedures.
Manage rosters, schedules and allocation of work to meet client requirements efficiently.
Monitor service performance against KPIs and SLAs, ensuring all work requests are actioned and recorded.
Conduct daily inspections and communicate audit actions and feedback to the team.
Liaise with management on changes to service requirements, including ad hoc works and resource needs.
Lead and support the team, including training new staff and covering management duties when required.
About You
A valid front-line security guarding, door supervision or close protection SIA licence
PC literate, with working knowledge of Microsoft Excel and Word.
Proven experience in a similar supervisory role within the industry.
Strong leadership, problem-solving and decision-making skills.
Ability to work on own initiative with a keen eye for detail.
Ability to build credible relationships with management and clients, and challenge when necessary.
Commitment to delivering excellence in customer service and promoting a positive, safe working culture.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.