Croydon Health Services • CR7 7YE
About this role
The post holder will support the delivery of a high‑quality, customer‑focused Learning and Organisational Development service that meets the needs of all Trust staff.
They will act as the first point of contact for Trust staff and external enquirers in relation to the Trust’s apprenticeship programme, work experience and other work placement initiatives.
The role will provide effective support to staff and visitors accessing the Learning and Organisational Development Service, ensuring a consistent, best‑in‑class learning and development offer is delivered both virtually and face to face.
A high level of initiative is required, with the role operating independently and without the need for direct supervision
1. Provide general administrative support to the Apprenticeship and Work Placement Lead by answering the telephones, dealing with queries (either in person or via emails), monitoring and responding to emails in the Apprenticeship and Work Experience inboxes.
2. To maintain accurate records for apprentices on the Government Digital Apprentice Service, adding learners, training providers, and reporting.
3. To provide administrative support using the OLM system to ensure that apprenticeship training records for staff are updated, and maintained.
4. Support projects such as National Apprenticeship Week, Learning at Work Week, apprenticeship information stalls, job fairs, staff engagement and OD activities as required. This includes coordinating with the Communications Team, Facilities Management, and subject matter experts; following up with enquiries, conducting and reporting on evaluations.
5. To write copy and draft Trust-wide and social media communications to advertise apprenticeships and other work placement schemes, using all communication channels to promote opportunities.This will include weekly news, posters, and banners.
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
1. To support research on good practice and how other Trusts / organisations are using apprenticeshipsandothergovernmentfundedworkopportunitiestoinformandimprovethe Trust’s programme and maximise the use of the Apprenticeship Levy.
2. TosupporttheApprenticeshipandWorkPlacementLeadinconductingevaluationsofthe apprenticeship programme, work experience programme and implementation of other government schemes as appropriate.
3. Touseprofessionalcommunicationskills, inatimelymanner,todealwithenquiriesandemails from staff, face to face, in writing, and when using the telephone.
4. Touseprofessionalpresentationskillsinordertowelcomeandhostdelegatesforevents, supported by the Apprenticeship Lead and wider L&OD team.
5. UndertakeL&ODadministrativedutiesasdirectedbytheApprenticeshipandWorkPlacement Lead or other senior team members.
6. Tocompleteallofrequiredactivitiesandassignmentsassociatedwiththerelevant apprenticeship programme as directed by the training provider.
This advert closes on Tuesday 9 Jun 2026