Applicant Compliance Adviser

Oxford Brookes University is distinctive in nature. We are a modern and forward-thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience.

Our vision is simple

“shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research”.

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

The Role

Based at our Headington Campus (Hybrid), you will report to the Senior Applicant Compliance Officer. This is a full-time, permanent role. Occasional weekend working will be required to support at peak times or recruitment events.

About the Team

The Admissions Office is at the heart of the University's ambitions to increase our global footprint and broaden access to an Oxford Brookes education. The Admissions Office sits within the Directorate of Marketing, Recruitment and Engagement.

The Applicant Compliance team is responsible for providing a high-quality, customer-focused, and efficient service in the issuing of CAS (Confirmation of Acceptance for Study) to International applicants and agents. The team plays a key role in ensuring the University’s compliance with UKVI regulations.

What Will I Be Doing?

• Prepare and issue CAS for prospective International students by undertaking careful checks, verifying qualifications, and ensuring 100% accuracy within agreed deadlines.
• Track all pending documents required for CAS issuance and communicate regularly with students who have accepted an offer and paid a deposit.
• Provide an efficient and accurate enquiry handling service, offering professional, high-quality guidance and advice on admissions policy and CAS issuance to applicants, parents, agents, and University staff.
• Use a range of University IT systems, including CRM, Ellucian, and the Home Office’s Sponsorship Management System (SMS).
• Liaise with key internal stakeholders, in particular the International Student Advice and Compliance and Global Recruitment and Partnerships teams.
• Develop and maintain a detailed knowledge of UKVI regulations and the admissions processes.
• Escalate complex or non-standard applications and CAS requests to the Applicant - Compliance Officer for a decision.

What Skills Do I Need?

• Educated to Level 3 qualified (A levels or equivalent) including an excellent standard of written and spoken English.
• Experience of delivering and sustaining high standards within a customer-facing role.
• Proven ability to deliver high levels of accuracy, especially during periods of significant workload.
• Excellent ability to work efficiently and accurately within a database and/or CRM system.
• Ability to understand procedures and regulations, such as UKVI rules, and apply them in a work environment.
• The ability to work flexibly as part of a team and across team boundaries to achieve objectives.
• Knowledge and understanding of the UK and/or international applicant journey is desirable.

About the Location and Working Life

This is a hybrid role split between the Headington Campus and working from home, joining colleagues who work approximately two days a week in the office and the remainder at home. The successful candidate will need to be given clearance by the Home Office to be a Level 1 User of the Sponsorship Management System (SMS) and handle Biometric Residence Permits.

Benefits

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 bank holidays and additional university concessionary days (normally 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government Pension Scheme with generous employer contributions, as well as providing all staff with access to an occupational health service, financial education, and a comprehensive employee assistance helpline.

We prioritise the wellbeing of our employees - physically, mentally and financially - and we provide a diverse and comprehensive benefits package to support our team.

In addition, all employees have access to

Discounted rates for the university sports and gym facilities

An on-site nursery (at Headington Campus; waiting lists for some ages).

Discounted travel options

TOTUM card discount scheme

Relocation scheme (for moves over 30 miles, subject to terms of the scheme)

Training and development opportunities

A connected community - Brookes have a wide variety of staff networks, which instil a sense of community and offer employees a space for support, guidance and friendship, making Brookes a vibrant and inclusive place to work.

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.