Head of Service Children and Young People ND

Policy and Service Development

To participate in the strategic planning process within the Trust and, specifically within the service line. To take a lead on any tenders within the service line To support the service lines annual business planning cycle and assist the Service and Clinical Director in the setting of objectives for the service line To take part in the planning and implementation of divisional-wide strategies including service redesign implementation, working with partner organisations To be responsible for implementing service changes when required, ensuring effective implementation and management of agreed service changes with measurable outcomes and to agreed timescales across the service To ensure that services are continually monitored, viewed and adapted to meet changing need and identified commissioning requirements To ensure that systems are in place to monitor Children and Young People (CYP), parents and other stakeholder views of services and ensure that CYP, parents, community organisations and other key stakeholders are involved in and influence key decisions on service developments To participate in the planning of clinical and care quality governance standards and objectives and ensure their timely implementation To ensure that legislative and policy changes and developments are considered at a strategic level To assume responsibility for further delegated areas of lead responsibility within the service/Division as required by the Service Director To work in partnership with professional leads to ensure the appropriate implementation of operational policies, procedures and protocols Management of Resources To ensure effective running of the ND services providing a framework for achieving organisational objectives. This included development of local protocols, managerial structures, liaison networks To ensure that the service line and Divisional objectives and targets are translated at team and individual level in line with the trust performance management framework To manage the ND service budget within the scheme of delegation and to agreed accounting standards and procedures To be responsible for implementing changes or modifications to service contracts or service improvement plans ensuring services meet contractual obligations with commissioners To ensure that issues of race, culture and diversity are fully considered in service provision and are appropriate to the needs of the diverse community served and within the statutory framework and the equal opportunities policy To ensure that building, sites are maintained to agreed standards and meet Health and Safety requirements To implement the Trusts information/data procedures and participate in the collection and reporting of statistical information To ensure that services achieve performance targets as agreed on an ongoing basis Human Resources Management To actively promote strong and effective leadership within a care quality governance structure that is built on the principles of open engagement, enquiry and learning To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery To ensure that effective performance management structures are in place and that all staff have structured supervision and an annual appraisal To ensure staff are provided with learning and development opportunities appropriate to role and needs within financial constraints To ensure staffing levels and skill mix that fully and effectively meet the needs of the services within financial constraints To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation To chair panels (disciplinary, grievance etc.) within the service line and elsewhere in CNWL as requested by the Service Director Communication To ensure effective communication both within the service line, across the Division and with external partners To take the lead in ensuring effective communication channels exist to all staff within the service line To investigate complaints and liaise with children and young people To development and maintain effective relationships with commissioners (health and social care), Local Authority, user groups, 3rd sector organisations To promote the Trusts services and positively enhance the Trusts corporate image internally and with external agencies Training To promote a positive image of the service through development of self and others To keep up to date and participate in training programmes identified within personal development plan To develop and implement training strategies for the ND service in conjunction with others Research and Development To ensure services are provided in accordance with agreed standards To participate in special projects, audit, surveys and research To ensure that service delivery is in line with evidence-based practice Rider Clause This is an outline of the postholders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust and Division