Front of House Coordinator - Monday to Friday - Days

Do you have 5* customer service skills with the ability to provide a friendly and secure front of house service? CIS Security are looking for an ambassador to become a Client Experience & Front of House Coordinator for one of our prestigious corporate sites. The Client Experience & Front of House Coordinator is responsible for delivering a seamless, premium experience for all clients, visitors, and employees. Acting as the face of the organisation, this role combines front-of-house excellence, concierge services, workplace coordination, and administrative support to ensure a professional, welcoming, and efficient environment at all times.

Information

Position

Client Experience & Front of House Coordinator

Location

London (E14)Pay Rate

£37,000 per annum

Hours

40 hours per week

Shifts

Rotational shifts between 07:00-18:00 - Monday & Friday (07:00-15:00, 10:00-18:00 or on a rotational basis)

Job Requirements

Experience in high end corporate front of house or concierge services Must have experience in the finance or law IndustryIT Literate - Basic understanding of access control systems and IT systems/programmes i.e., Microsoft Office for emails Ideally to have an understanding of a visitor management systemsExcellent written and verbal communication skills as well as customer service Must have an excellent command of English Language & Good IT Skills Reliable, Responsible and Punctual Coordinate and manage reception and meeting room calendars, ensuring bookings are accurate and conflict-free.Deliver a full meeting support service, including room setup, teas, coffees, catering orders, and resetting rooms post-meeting.Support meetings and on-site events with logistics, hospitality, and room coordination.Proactively monitor bookings and visitor schedules to anticipate daily operational needs.Maintain front-of-house, meeting rooms, and communal spaces to a consistently high standard.Assist with connecting Video, Audio, and Teams meetings, ensuring rooms are fully operational.Work closely with the IT Helpdesk to maintain the Global Address Telephone Directory and meeting room phone directories.Support users with booking systems and access-related queries.Manage all incoming and outgoing couriers, maintaining courier logbooks and resolving delivery issues.A friendly, professional, courteous, and outgoing character To always take pride in your appearance, ensuring immaculate presentation Flexible in the approach to daily duties and additional events when held on site. Be confident you can undertake 100% of all specific duties Be able to provide all the documentation and vetting information requested

Key Responsibilities

The role includes you to meet and greet clients, pay attention to details by always inspecting the reception area, reception duties, access control, answering incoming telephone calls, conducting emergency procedures, providing a warm 5-star greeting, ensuring clients receive VIP treatment, meeting and greeting clients in reception. Able to demonstrate and deliver high quality customer service to both our clients and service users.Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language. To ensure that all visitors and staff are dealt with efficiently, always providing an exceptional customer service ensuring that their expectations are met, if not exceeded. Perform a range of administrative duties, including filing, reporting, updating systems, and maintaining accurate and up-to-date records.Maintain concise and accurate information relating to all pending and current tasks or requests, regardless of size, using team calendars and tracking tools.Ensure daily handover communications are completed and distributed to UK and US teams.Support internal and client administrative requests in a timely and accurate manner.Maintain and administer booking systems, assisting users with queries and managing temporary access arrangements as required.Track and report time, expenses, and other operational data where required.Support projects, reporting, and ad-hoc tasks as assigned by management.Participate in team meetings and contribute to continuous improvement initiatives.To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location To check guests in & out promptly To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation To assist in any other reasonable duties as required

Benefits

Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.