Service Assistant

• The outlet is managed in line with national standards, policies and procedures including the customer presentation, opening times and the operation of home delivery options
• Local marketing is undertaken when and where required and local relationships with hospitals and referring agencies are positive
• Service users have access to up to date and relevant information on how to use equipment effectively and safely.
• Feedback regarding service improvement and innovation is shared at appropriate levels
• Collaborative relationships with local area management, staff and volunteers are built and maintained
• The computerised stock control system, is up to date and equipment entries are accurate
• Storage areas are kept clean and safe and follow health and safety policies and procedures
• Reports are accurate and meet the needs of senior management
• Service statistical information is collected, collated and reported accurately to our commissioners and senior managers
• Service user feedback is collected, collated and reported accurately
• Payments/donations are taken and accounted for in accordance with British Red Cross policy. Refunds are handled promptly
• Records are accurate, timely and appropriately input into ELMS (Electronic Logistics Management System) and any other agreed IT systems in line with organisational procedures and approaches

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.