Practice Support Lead

Operational Leadership Lead the day-to-day operational management of the services. Ensure effective coordination of referral, booking, and pathway management processes. Monitor service activity, capacity, and demand, escalating risks and pressures as appropriate. Performance and Contract Management Monitor performance against agreed KPIs, waiting times, and contractual requirements. Develop and monitor internal performance measures. Produce regular performance reports and support data submissions to commissioners. Support service planning to meet demand and improve access. Workforce and Team Management Provide line management and supervision to non-clinical staff working in the services Coordinate staffing rotas, recruitment, induction, and workforce planning in line with service needs. Promote a positive, inclusive, and supportive working environment. Identify and organise training needs of non-clinical staff. Promoting and monitoring staff wellbeing Governance and Quality Support Support clinical governance processes including incidents, complaints, and risk management. Ensure policies, SOPs, and pathways are implemented and reviewed. Support audits, quality improvement initiatives, and service reviews. Service Development and Improvement Lead or support service improvement projects to enhance efficiency, patient experience, and outcomes. Support the implementation of new pathways, digital systems, and ways of working. Work with member practices to identify support needs and develop additional services Facilitate service user feedback and contribute to co-production activity. Partnership and Stakeholder Working Act as the operational point of contact for internal and external stakeholders. Liaise with commissioners, primary care, and partner organisations on operational matters. Represent the service at operational and contract review meetings. Information and Data Management Ensure accurate data collection, reporting, and use of information to drive improvement. Work with informatics and performance teams to improve data quality and insight. Health and Safety Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions. The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease. Data Protection and Confidentiality All employees are subject to the requirements of the Data Protection Act 1998 and must maintain strict confidentiality in respect of patient, client and staff records. Smoking and Health The company has a no smoking policy throughout its premises, including buildings and grounds. Equality and Diversity The company is committed to promoting equal opportunities to achieve equity of access, experience, and outcomes and to recognising and valuing peoples differences. This applies to all activities as a service provider and employer. Information Management and Technology All staff are expected to utilise the relevant national and local Information management and technology systems necessary to undertake their role. Flexible Working The organisation is committed to offering flexible, modern employment practices, which recognise that all staff need to strike a sensible balance between home and work life. All requests to work flexibly will be considered, however it is envisaged that in the first 12 months full time working will be required. Reasonable Adjustments The company is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.