Business and Operational Manager Support Assistant

Job Title

Business and Operations Support Job Purpose To support to both the Business and Operations Manager in the effective day-to-day running of practice operations. The role ensures operational systems run efficiently, policies and procedures are implemented correctly, staff are supported and informed, and the practice environment remains safe, compliant, and patient-focused. Key Responsibilities Business Management Support Maintaining & reconciling the practice petty cash system Raising invoices to the PCN Assisting with year end accounts Helping to maintain practice accounts using Xero Practice banking Stock control - Stationary, refreshments & surgery supplies Assist Business Manager with projects when required Operational Support Support the Operations Manager in implementing, reviewing, and amending practice policies and protocols, ensuring changes are communicated effectively and adhered to by staff. Assist in reviewing, updating, and maintaining operational systems to ensure they always function efficiently. Deputise for the Operations Manager in their absence. Liaise regularly with the Operations Manager regarding staffing issues, workflow organisation, and operational improvements. Team Leadership and Staff Support Facilitate collaborative and multi-disciplinary team working across the practice. Motivate and support staff to maintain high standards of performance and patient care. Organise and chair regular PPG meetings where appropriate with Operations Manager Ensure appropriate level of support and training is implemented for any change brought by internal or external sources along with the Operations Manager and Admin Manager. Compliance and Governance Maintain up-to-date knowledge of Data Protection regulations and Health & Safety requirements. Ensure practice operations comply with relevant policies, regulations, and safety standards. Support the implementation of appropriate training and guidance when operational changes occur internally or externally. Patient Experience Handle patient enquiries and complaints professionally and efficiently in conjunction with Complaints Officer and Operation Manager. Promote a high level of patient satisfaction and escalate concerns to the Operations Manager when appropriate. Facilities and Equipment Management Liaise with the Operations Manager regarding cleaning, maintenance, and security across both practice sites. Oversee repairs and building maintenance relating to the practice Support routine maintenance and testing of clinical equipment, liaising with the Nurse Lead where necessary. Liaise with Operation Manager regarding cleaning, maintenance and security of the Practice of both sites. To oversee with Operations Manager routine maintenance of all Practice clinical equipment and other liaising with the Nurse Lead at times of periodical testing. Procurement and Supplies Oversee the ordering and stock management of all non-medical and medical supplies required for practice operations. Organise the ordering of all parking permits