Assistant Administrator | Kent and Medway Mental Health NHS Trust

The post holder will be part of the West Kent Neuropsychiatry admin team who provides direct reception and administrative support to the West Kent Neuropsychiatry clinical team and other administrative colleagues.

The post holder will be supervised by the Band 3 Administrator in all aspects of administrative work and will be expected to liaise effectively with employees at all levels throughout the organisation and with external organisations as required using verbal, written and electronic media.

The post holder will be expected to work on their own initiative with the ability to organise and prioritise their own workload.

The post holder will have experience of electronic diary management, be an excellent communicator and have the ability to remain calm in sometimes difficult situations.

The post holder will have front line contact with service users, carers and the general public and other external professional stakeholders as well has internal colleagues.

The post holder will be managing reception, meeting and greeting patients and their carers, taking incoming telephone calls, taking accurate messages and passing them to the appropriate person.

The post holder will have good data inputting skills whether on spreadsheets or on Trust electronic medical databases. This will require a high level of accuracy.

The post holder will have excellent communication skills both face to face or over the telephone.

The post holder will be able to use their own initiative, prioritise their own workload and be able to keep calm in sometimes distressing situations.

To provide reception support to patients ensuring that they have brought in the correct completed documentation, providing support if required.

To have excellent typing skills with the ability to touch type with a high degree of accuracy, to be able to produce high quality documents either from copy typing or digital dictation adhering to Trust format and following data protection policy.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple

we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Please see job description for a more in depth list of duties required.

To maintain records on electronic systems for which accuracy and promptness are critical adhering to information governance policy and procedures.

To arranging appointments for clinicians to see patients to include all relevant administration.

To receiving and processing referrals to include all relevant administration.

To have excellent communication skills face to face or over the telephone.

To be able to process emails from generic inbox.

To use SBS ordering system for the ordering of stationery and equipment.

To receiving and processing referrals to include all relevant administration.

To photocopying any relevant documentation including all support/educational paperwork for patients.

This advert closes on Friday 12 Jun 2026

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